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Elements and Performance Criteria

1. Assist co-workers with their work
   • Problems arising from previous service and repair work procedures are identified and opportunities for technical guidance are identified
   • Technical information is sought and interpreted to aid own understanding, as required
   • Supervisor, team leader or colleague with advanced technical knowledge is identified, and assistance is sought, as required
   • Technical guidance is provided to co-workers, appropriate to their skill level and need, to assist in determining suitable repair method
   • Assistance is provided to co-worker during work, to ensure work is completed to manufacturer specifications
   • Potential faults in co-workers’ work are identified and precautionary steps are taken to prevent them
2. Provide technical information and instruction to co-workers
   • Current technical information is communicated to co-workers as it becomes available
   • Co-workers are instructed how to access, interpret and apply technical information
3. Facilitate continuous learning of self and co-workers
   • Information is shared to build own and co-workers’ skills
   • Training opportunities are identified that meet technical and business needs and enhance technical skills of self and co-workers
   • Approval to take advantage of training opportunities is sought from supervisor
4. Assist co-workers with their work
   • Problems arising from previous service and repair work procedures are identified and opportunities for technical guidance are identified
   • Technical information is sought and interpreted to aid own understanding, as required
   • Supervisor, team leader or colleague with advanced technical knowledge is identified, and assistance is sought, as required
   • Technical guidance is provided to co-workers, appropriate to their skill level and need, to assist in determining suitable repair method
   • Assistance is provided to co-worker during work, to ensure work is completed to manufacturer specifications
   • Potential faults in co-workers’ work are identified and precautionary steps are taken to prevent them
5. Provide technical information and instruction to co-workers
   • Current technical information is communicated to co-workers as it becomes available
   • Co-workers are instructed how to access, interpret and apply technical information
6. Facilitate continuous learning of self and co-workers
   • Information is shared to build own and co-workers’ skills
   • Training opportunities are identified that meet technical and business needs and enhance technical skills of self and co-workers
   • Approval to take advantage of training opportunities is sought from supervisor

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

There is no Range of Conditions for this unit.

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Performance Evidence

Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria and foundation skills:

provide technical guidance to three different co-workers on different workplace tasks, in which the work must involve:

accessing and interpreting relevant technical information

assisting with service and repair work tasks

providing technical information and instructions.

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Knowledge Evidence

Individuals must be able to demonstrate knowledge of:

key learning styles, including:

visual

auditory

kinaesthetic

effective communication techniques, including:

giving full attention

speaking clearly and concisely

using appropriate language and non-verbal communication, including:

tone of voice

body language

technical knowledge relevant to subject area

procedures for sourcing and interpreting technical information relating to automotive service and repair.

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